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It was a sleepless night, and I found myself rolling around in my sheets, as
restless as I'd been in a long time, experiencing that uniquely displeasing kind of
anxiety that you actually feel in your heart as the pressure builds. Could I really be
considering this? Hell yeah, I could, and was--my turbulent bed thoughts were
being disrupted by a 19,340 foot behemoth that was pulling me to it like an
inescapable black hole. Sir Edmund Hillary, the New Zealander who first reached
Mount Everest's peak with Tenzing Norgay in 1953, once responded tersely to a
question posed to him by a reporter as to why he climbed mountains. "Because its
there" Sir Edmund said.
Luckily I find myself having more of a reason to climb Mount Kilimanjaro in
Tanzania January 7th, 2010. My friend Kenna, a talented singer and musician, has
spent the last year and a half organizing a benefit climb called Summit On The
Summit, the ultimate goal of which is to bring awareness and relief to the world's
clean water crisis. Kenna has assembled a group of musicians, actors, and even a
couple of water experts, as well as a documentary crew from Radical Media, to all
climb Kilimanjaro and shoot a documentary while doing so. The goal of which is to
create a hybrid of an educational class on the clean water crisis, and an odyssey to
the roof of Africa--Kilimanjaro, the tallest free standing (not surrounded by other
mountains) mountain in the world.
Upon agreeing to do the climb, and jumping through the necessary hoops of
paperwork, immunizations, and assembling my gear, the sole focus of my universe
and existence becomes training. Being the last one to join the team of 45 people to
go for the summit (including our film crew) I have to do in three weeks what
everyone has been (hopefully) hard at work at doing for the last eight months:
getting buns you could crack a walnut on. My physician, Robert Huizenga, is the guy
who quickly dashes any hopes I have of coasting on my natural physical abilities.
Judging by the look in his eyes though, he's thinking 'what natural abilities?' So I'm
going to have to go hard, with at least 90 minutes a day of hiking, treadmill, or
stairs--and all with at least 15lbs of weight on my back. Driven partly by fear and
madcap dreams of summit glory, I hit the Gold's Gym across the street from where I
live like I haven't ever done. Through sore calves taffy pulled hamstrings, twitchy
tendons, and steep waves of nausea, I slowly yet inexorably begin to feel my muscles
gain in strength and size, and my favorite part--get to eat whatever I want three
meals a day now, rapidly gaining eight pounds.
Technology is indeed changing the way we operate--on my downtime I find
myself sitting rigidly at the computer, sipping a Banana Cream Muscle Milk, my eyes
piercing the screen, sharp slits with endless You Tube videos of Kilimanjaro
reflecting off my fried corneas late into the night. Home made tourist videos, travel
diaries, clips of specials on the mountain, and website after website, I get so
inundated with Kilimanjaro and mountaineering, I feel like I've already been there.
Not quite, little Hirsch, I chastise myself--my days of being an armchair adventurist
are about to end abruptly. One You Tube video stays with me though and grows to
haunt my dreams--a 20 second clip of two Porters (the native mountain workers)
taking a man, face covered in a ski mask, briskly down a steep hill, holding onto his
arms as his head drunkenly lopes and bandies about, his brain short circuited by the
malignant affect of altitude sickness.
Saying last goodbye's to my friends and family before I depart is a sticky
situation--no one want to downplay the gravity of the risk, because there's always
the possibility something unforeseen could happen, yet at the same time the more
gravity given to a goodbye could in itself make one less confident of one's potential
success. Either way you cut it, better to tell ones to you that you love them while
they're in your embrace, and never feel a pang of regret. Both of my parents support
the climb, as does my girlfriend Brianna. There's not a lot of the histrionic "what the
hell are you doing?" arguments bouncing around.
At night, now that I've given myself over to the climb, ear buds fill my head
with the voices of Jon Krakauer and Ed Viesturs as the audio books I've downloaded
onto my ipod weave far off worlds of wonder. Krakauer's books "Into Thin Air" and
"Eiger Dreams" I find simultaneously sobering to the realities and risks of
mountaineering, yet inspiring to the personal challenges and spirit of adventure in
the sport. Viesturs "No Shortcuts To The Top" and "K2: Life and Death On The
World's Most Dangerous Mountain" leave my jaw agape in bed as I feel myself
transported to the bottleneck of K2 in the Himalaya's, with Fritz Veesner on the epic
1939 expedition, or the summit of Annapurna, the world's deadliest mountain, as
Viesturs proudly radioed down to Jimmy Chin (a high altitude climber and
photographer joining us in our climb) that he'd finally made it to the summit,
completing his lifelong dream of being the first American to climb all fourteen 8,000
meter peaks in the world. Call me naïve, young, or just plain monkey hear monkey
do, I'm frothing at the mouth with so many tales of adventure I find myself
continuously dreaming I'm above the clouds, putting one exhausted foot in front of
the other.
After meeting Kenna and several members of our team at LAX airport
including actress' Jessica Biel and Isabel Lucas, musician Santi White and rapper
Lupe Fiasco, as well as photographers Jimmy Chin and Michael Muller, and many
other amazing individuals I would be grateful to be able to soon call my friends, we
managed to hopscotch to Amsterdam for a quick stopover, then hightail it South to
Tanzania. Everyone in the groups are totally gung ho, and despite dizzy
constitutions following 30 hours of flying, our collective excitement is thick enough
one could cut it with a knife.
At the Arusha Hotel, after being introduced to our guides and divided into
four groups--one and two for the influencers and educators, three and four for the
film crew, and getting the rest of our gear from the guide company Thompson
Safari's--trekking poles, sleeping bags, and an informative lecture on medical safety
to everyone by Melissa Arnot, the beautiful, blonde and brown eyed 27 year old
mountain climbing wonder extraordinaire, were all pumped up with adrenaline as
we struggle to sleep the night before the climb.
After Melissa speaks, I take her aside and ask her to come with me to my
room quickly--I want to show her something that's been worrying me. A day before
I got on the plane, I noticed a hard, painful peanut M&M sized ball on my pelvic
bone--a classic little ingrown hair. Only the pain since getting on the plane has now
tripled. This begins now my official relationship with Melissa--she lathers me down
with iodine and removes the culprit hair mercilessly with tweezers. All she gets out
of me is one quick girlish yelp followed by a wolfish grin, and a relief that that
problem has been so quickly done away with.
I luckily manage to get good nights sleep despite the packing chaos the rest of
our group seems engulfed in. Ever the hyperactive personality, I keep checking my
pulse with one of the electronic instruments one of the techies Nick has. My pulse
never wants to dip below 110 beats per minute, and dark visions of having sudden
death cardiac arrest at 19,000 feet caress me to sleep.
On our drive out of Arusha in our train of beat up four by four Safari vehicles,
Lupe and I trade jokes with a fast pitter patter of a couple of homegrown class
clowns, with topics centering on our odds of making it to the top of the mountain,
religion, and the potential perils a mountain man could face for fornicating with a
two headed sheep with a sheepskin condom. Lupe is hilarious, as is Simon Isaacs, a
Vermont born cause marketing expert who regularly adds to our blob‐like
conversation of absurdity, although I think after a while we start to get on UN
Humanitarian worker Elizabeth Gore's nerves, despite occasionally wringing an
involuntary smile from the corners of her lips. However, our mouths are quickly
given a rest when our driver points ahead. There's Kilimanjaro, he says. After
having been looking at pictures and You Tube videos for weeks, part of me thought I
already kind of knew Kilimanjaro, that it almost wouldn't be a big deal when I saw it.
Good thing assumption is not a mother virtue--the peak claws into the sky above us,
dark and violent, capped with a majestic solid white glacial cap, like some kind of
high altitude crown. I know it's beautiful, but at first glance, it has about as much
"beauty" as the beautiful designs of a Pit Viper waiting under a toilet seat.
After passing through the main gate at 7,000 feet and signing into an
unending beauracratic mess of a public record book, jotting down names and
passport numbers, we go up another 3,500 feet and park the vehicles. There's
about 200 porters waiting for us--all bearing bags jam packed with the tents, food,
water, and supplies for the days ahead--so, for example, when we finish a day of
hiking the tents are waiting for us--a definite luxury for us on this climb. Porters
are all strong men, some wearing as little as shorts and sandals, and all possessing a
ruggedness of spirit and soul that shames most of us with their sheer strength--
many of the men are carrying sixty pounds on top of their heads while scrambling
through rock clusters with ease that most of us are using every drop of adrenaline
we can muster just to hang on.
To start out here were only going for two hours today--but even at an
energetic snails pace, I still feel my heart do the thumpty thump as my throat sucks
the dry air, ravenous for oxygen. Our groups are split now into four, and our group,
two, we quickly name "Dos Locos," given our tendency towards the delightfully
absurd. I draw our group logo on Michael Muller's blue rain poncho--a bearded
man resembling Michael, with his eyes practically blowing out of their sockets in
different directions, and of course--brain exploding out of the top of his head,
equipped with requisite hands to the sides of his face ala Macaulay Culkin in Home
Alone.
Out in the middle of nature like this with none of the mixed blessing
technology like cell phones and blackberries so many of us find ourselves chained
to, the jokes, conversation, exchange of ideas flows so freely and is so intellectually
engaging that I wonder if this is what college would have been like if I had gone. I'm
happy on the trail, beaming as I climb up every sloping hill, and looking at the
landscape, which at present reminds me visually of the Southwest, like Santa Fe
New Mexico, where I was partially raised. With no trees around on this first day
walk, there's lots of bushy type plants and dwarf shrubs, and the trail is wet and
muddy, gushing under our feet due to a recent rain. There's also some borderline
sketchy rock maneuvers we do, ascending and descending a series of steep forty
foot gullies and crossing the creeks below, all of us carefully hopping on the rocks
and employing our long dormant rock hopping instincts and avoiding potential
freezing water visits. Pole, pole, the famous slogan we keep hearing from all the
guides that has become like gospel on the mountain to all who desire the summit:
slowly, slowly, that is.
At our first camp we get organized into our tents, and they've generously
given me my own, while some of our groups will share with two people per tent. I
was considering briefly not writing about this part--but fuck it--by this time now
my ingrown hair--the one about an inch up and left of my manhood, has become
more than just an unwanted houseguest, shooting from its walnut sized mass a
stabbing pain whenever I move at all. Even bending down to tie my shoes has
become an exercise in sadism for me now. Melissa's had enough of my limping
around, and she calls me to her tent. She puts a pair of blue rubber gloves on, and
removes a tiny syringe and some pads from a plastic bag filled with medical
supplies. Melissa says she's going to drain it out, because its now infected and filled
with pus. This may hurt a little, she says. She delicately plunges the thin needle
directly onto my little red walnut, and I'm gripped with pain. She takes her thumbs
now, and slowly squeezes the walnut, and pink and blubbery white pus begins to
erupt out, as my pain quickly turns into fire and brimstone agony--I literally cannot
believe how hell one little ingrown hair is raising. And then, as if possessed by The
Joker in The Dark Knight, I compulsively start laughing, uncontrollably. This is like
popping the deepest pimple of your life times fifty. After she drains it, despite still
reeling from the squeezing, which went on for at least two minutes, I still feel
immensely relieved the pressure is gone--the dreaded pus now wrapped in a
dispensable plastic bio bag. If there was a single experience in my life that equaled
the pain I felt in those moments with Melissa, I don't know what they are.
After our guide Wilfred, a tall and intelligent Tanzanian man, finishes going
over plans for tomorrow while we chomp on a spaghetti and soup dinner, and
listening to a heartfelt speech from Kenna about his pride in being able to help
people that are less fortunate than others, and realization that Kenna could easily be
suffering from a water related illness. Born in Ethiopia, he came to the US when he
was young, but things could easily have been very different for him. As Kenna's
voice becomes a soft whisper and his eyes grow deeper and moist, I'm glad the
spiritual leader of our climb is so honest with his feelings.
A small group of us including Isabel and Jimmy, Los Angeles physical trainer
Jason Walsh, and water expert Alexandra Cousteau all sneak off after dark with our
headlamps on, and steal a few minutes to see the enveloping view of stars, so bright
and clear they beg to be picked from the sky.
I'm in my tent right now at 13,600 feet the next day at camp three--my body
tired and pulse is racing, partly due to the altitude sickness medication I'm on called
Diamox, but now also due to the antibiotic cephalexin and the anti inflammatory
steroid dexamethasone I've immediately been put on, as my infection has tripled in
size and quadrupled in pain after today's six and a half hour climb. Almost every
step for me today has been excruciating, and people on the trail keep stopping me
and asking if I'm okay as I stop and lean on my trekking poles, wincing and trying to
catch my breath.
Just to make the last hundred feet to the camp takes just about everything
I've got. As I stagger into my tent and collapse onto my sleeping bag, painful tears
stream down my eyes and an angry lump weighs in my throat--I know my body
well, and I know that there is no possible way I'm going to be able to continue this
climb. There's no way I'm going to be able to join Kenna and the others on their
quest to the summit to raise awareness for clean water. My heart swells with
empathy now for every sick or dying man, woman and child--all I have is a stupid
ingrown hair that has freakishly spiraled now, as Melissa tells me, into a potentially
serious infection.
And the damndest part is, at base camp three where we are now, I can see the
peak I've been dreaming about every night for the last month. It taunts me, and for
brief moments waves of scornful rage bites onto me like unleashed little attack dogs.
Altitude sickness my ass, I was breathing the air up here, and it felt so fresh to me it
was like it was scented with roses. Tired legs were the last of my worries; I'm in the
best shape I've been in since Sean Penn took me to my physical limits. But this is an
unworthy opponent‐‐ the smallest thing, a trivial, measly hair, boring its way into
my body and somehow releasing Pandora's box on my ass. Not like this, I tell
myself, as I'm wracked now in my sleeping bag with the chills and shivers--not like
this. But an honest and pure epiphany hits me--how many of my fellow human
beings last thoughts were 'Not like this?' How many good people's lives have been
tragically cut short, given the short end of the stick in a cruel and merciless world. I
don't feel a shred of regret now, sinking my head deep into my hands--I feel
humble.
After having a conversation with Kenna in my tent about what to do, we both
agree for now to treat my situation as a general health problem--and make plans
for me to head back down the mountain tomorrow and get picked up and driven
back to Arusha--there, I'll call my parents and loves ones and let them know what is
going on with me. But for now, I can't think clearly, as the stabbing pain in my groin
pierces through me like a rusty nail, just beyond the fabric of my tent the great
Mountain, quicksilver slipping through my grasp.
Or maybe not. That night, a particular stinging sensation wakes me from my
foggy dreams and has me reaching for my headlamp--I shove it down my sleeping
bag and see my large bump has been slowly frothing up bloody pus in my sleep.
Acting on what I'm almost sure is basic human instincts of taking care of ones own
body, I grab a clean sock and begin milking the thing like a large cow teat, the pus
readily barfing out. I hop over to Melissa's tent in the dark, and let her know what's
happening, and also because I know however my clean my sock is, I need to
properly sanitize this immediately with iodine. Exhaling deeply once I lie back
down in my tent, I feel renewed hope--maybe the antibiotics will start working
soon.
In the morning I wake up with a renewed sense of purpose after my first
good night's sleep--and when Melissa comes into my tent to check on me, we both
agree that I'll continue on slowly today, and see how it goes--if at lunch I'm in
unbearable pain, or it looks like the infection spreading out of control, we'll
evacuate. Sometimes I can be a pessimist, but part of me feels like this could turn
around for me in the next 48 hours or so--but only time will tell.
During the hike today we peaked out at 15,000 feet, and set up our lunch tent
where a massive dark and monolithic rock crag has been called Lava Tower. It's a
much steeper gradient we're going up today, but the nice slow pace and pressure
breathing--a technique of rapidly exhaling with your lips in the whistling position,
ensure that the altitude is pleasant. Lupe and Simon debate foreign policy, and
Jessica works her camera getting various shots, and Elizabeth takes a little spill on a
slippery boulder and bruises her shin and hip.
When we descend down to camp three its pouring rain and everyone is tired
and wet. Slinking into my tent I'm crestfallen to see that the infection now looks
even worse--more swollen, and spreading. Melissa takes note of this, and starts me
on a course of a different antibiotic--clindamyacin--just to be absolutely sure we've
covered our bases. She reckons it to knocking a guy out, then kicking him in the face
while he's down, and I couldn't be more onboard, eagerly popping the new blue pills
down into my mouth. But fuck though, I ask myself--maybe I have some freak
Tanzanian bacteria they haven't discovered yet, that is immune to antibiotics, and
once it hits my lower pelvic lymph node will immediately go straight to my heart
and leave me dead in 48 hours? I've never been accused of lacking an active
imagination.
By now, passing pussing my wound in the early mornings has become old hat
for me, and luckily I can feel myself rapidly recovering with each drop drained. I try
and stave off weird hallucinations probably due to antibiotics mixing with my anti
malarial medicine Malarone, wrapped up in my sleeping bag completely covered
like a deep coal miner.
It's the early afternoon now at 16,000 feet. It's a brief day for us, because
tonight we make our bid to the summit around 2am. Even looking at the
handwriting in my journal as I write this, it's become sloppy and slightly
sophomoric, with misshaped letters and over sized commas. I find myself
emotionally highly on edge too--I had a little back and forth earlier with someone
from the group back at 15,000 feet, and my blood is still boiling--a normal spat of
bickering wouldn't rattle a normally thick skinned dude such as myself. Better do
some pressure breathing and calm myself down.
Our plan is to wake up at midnight, and begin our seven‐hour hike to the
summit in the dark of night, planned so that as we reach the top the sun will be
rising. Everyone in the group is tense at breakfast, eyes suspiciously darting around
to make sure nobody is cracking up yet. Few people have appetites, but Muller and I
force down some oatmeal and bread with peanut butter slathered on it.
Outside we all get into a line, fit our headlamps on correctly, and begin the
hike up the rest of the mountain. Several other groups on the mountain had already
left before us, and we can see their little tiny headlamp lights stretching up and up
the mountain like an infinite glowing snake. Shaking off the fatalism of looking up
takes me more than a few minutes each time, so I try to keep my head down and
focused on what's in front of me. There's also a strange creeping claustrophobia
that I can feel breathing down my neck; there's nowhere to go right now, your at
18,000 feet in the dark, keep it together son.
Several of the people in our group are already starting to get violent
headaches and nausea, and Melissa hikes up and down the mountain between our
two groups making sure nobody's health is in jeopardy. Muller and I packed two
extra packages of beef jerky, and I gnaw into it with the zeal of starved rat at one of
our brief breaks. Perfect snowflakes begin landing on my glove in front of me, and
for a second I wonder if this is remotely what it feels like to visit another planet.
After a good eight hours of trekking up, we finally reach Stella Point at 18,701
feet. Here it basically flattens out for the next forty‐five minutes of walking, only
raising an additional 639 feet to Uhuru peak, the summit. At Stella Point everybody
gives each other big hugs and congratulations, but the job isn't done yet--and the
last forty‐five minutes, as the weather clears just enough to get a glimpse of an
ancient gigantic glacier, are hardly Childs play.
When the group finally gets to the summit, a palpable relief overtakes our
group, followed by a wave of emotion that breaks in many tears from most
everyone. I can see how much pressure each person has put on themselves, not just
because of ego, but because they felt like they were really climbing for something
they knew was greater than themselves. Our group holds up a banner together, and
a million thoughts are flying through my head--how in the world are we going to
get back down when I can see several of our group already have altitude sickness?
How deep is tonight's sleep going to be, after scaling these walls? How can our
group do everything it can to help the global clean water crisis now? Across the
globe at that very moment, the Haiti earthquake is just hitting, creating a living
nightmare for thousands upon thousands of people. We are all unaware at this
moment--and all hold up a big plastic banner that says simply: SEND WATER!
After purchasing a large piece of fitness equipment from Amazon, do not move. Ever. This apparently confuses the customer service representatives and sends you on a two-month odyssey of buck-passing, missed connections, confusion, and consumer mayhem. Vu writes that he has learned this lesson the hard way. He would like Amazon to come pick the damn thing up so he can get his refund.
I ordered a treadmill from Amazon on 11.29.09. It was delivered on 12.9.09, and a week after the delivery I moved to a new place. That's when I assembled the treadmill and realized it was not working. The display was OK, the timer was counting down, but the belt was not moving. So here's what I've been doing the last couple of months..
Dec 29, 09:
I call Amazon and talk to but am told that I cannot have it replaced because I've changed my address since the delivery. I should call the manufacturer and try to get it fixed. I call Merit Fitness about 3 times but due to the high number of calls, I am asked to leave a message and am reassured that I will be contacted within 24hrs. I am not.
Late Dec - early Jan:
I keep calling.
Early Jan:
Someone finally answers. One hour on the phone explaining what is working and what's not. The representative says that they will send me some parts and have a technician in my region contact me within a week.
A couple of weeks later:
I get the parts.
Mid Jan:
I call again and get the number of the technician. I call them and we schedule an appointment.
Late Jan:
I file for half a day off work and stay at home, waiting. Nothing. I call again and am told the technician should have already stopped by. I go to the door and see a note that they were there but the bell was not working. The bell *is* working but even if it weren't, why didn't they knock? Or call? I call again and they tell me that the technician will be back later. File for another half day off work. The technician comes about an hour later and after looking at the treadmill informs me that I don't have the necessary parts. He will have Merit Fitness ship the parts and schedule a new appointment within a week.
Two weeks later:
No parts, no call. I call Merit Fitness again. They apologize but the defect is so expensive to fix that I am better off replacing it. They tell me I can just keep or throw away the old unit, and I should call Amazon to get a new one. They don't know why I wasn't informed about that earlier and had to call myself.
Feb 10, 2010:
I call Amazon and talk to I tell her I want my money back and I don't care for a replacement unit anymore. No problem, we will pick the unit up, and you will get refunded as soon as we get it. What's your new address? I give her my new address and she tells me somebody will call me back to schedule a pickup. No one ever calls me back.
Feb 15, 2010:
I call Amazon again and talk to We schedule an appointment for Sunday so I don't miss any more time from work, just ruin a weekend.
Sunday Feb 21, 2010:
I get a call from the shipping company to come out because they are at the address. I get out, but nobody's there. Call them back, turns out they went to the old address. They will give me a call back in 5 minutes. One hour later, no call. I call them and they tell me that's the address they got from Amazon. Nothing they can do about it, I should call Amazon. At this point I am pretty frustrated. I call Amazon and talk to She apologizes, it was their mistake. But still, they can't give me a refund without the item. And I cannot have the treadmill picked up the same day, so we have to reschedule.
So what's it gonna be - do I want to miss another day from work, or stay home one more weekend? I tell them it's been two months and I want my money back, I don't care how they will pick up the treadmill. Not my problem anymore. I get to talk to the manager. Then the manager's manager. Then the manager's manager's manager whose name is I tell him what I told the rest - I will leave the treadmill in front of the house. I live in the Seattle area so it rains pretty often, but it's not like it can get any more broken than it already is. So come pick it up whenever you want, then send me my money back. Doesn't sound like the manager cares too much about the item. He's OK with me just leaving it outside. I will be refunded as soon as they get it, in whatever condition it might be. So there it is now, waiting to be picked up in front of my house. It's been sunny the last couple of days so they might get lucky. I don't really care either way - just want it out of my sight at this point.
Tuesday Feb 23, 2010:
Three different people from [a local shipping company] l call me to confirm the pickup date for Wednesday between 1 and 4 pm. I explain to each of them that I will leave the item at my front door. They tell me it is fine as long as I provide a note with the item number, order number and my signature.
9 am Wednesday:
I leave the treadmill with the note attached to it (see photo) in front of my house and leave for work.
1:19 pm:
I receive a call from Amazon and they tell me that the driver couldn't pick up the item because nobody was home to sign for it. I tell her what happened. She counters back saying that the driver didn't find a note (see photo). She sounds very upset like I am trying to blame her. She asks me if I want to schedule another appointment since they can't come and pick it up the same day. I say no and end the conversation.
1:45 pm:
I take another half day off work to go home and try to handle this. I call Amazon and talk to who is supposed to transfer me to , but I get disconnected. I call again and talk to who basically tells me that it is my problem and I have to call the shipping company myself. I ask her to transfer me to She snaps at me and tells me that we are not going anywhere with this, but agrees to transfer my call.
2:00 pm:
I finally get to talk to who still remembers me from our conversation last Sunday. He tells me that I was supposed to leave the item outside, but in a dry area, where the driver can pick it up. It sounds like he wants me to build a little house for the treadmill or leave the key for my house. I tell him that we've never agreed on that. At that point he tells me to call [the local shipping company] again and schedule another pickup. I call and talk to who tells me that I can't contact them directly. They will have to call me back after Amazon enters the order to schedule the pickup. So now I am waiting to see what happens next. It's so ridiculous that it's almost entertaining.
Just to give you more background information: I have been shopping at Amazon for years and have never had any complaint before. In fact, I have never filed a complaint for anything in my life. But this is ridiculous. What do you suggest I should do?
At this point, I probably would have long ago hired my own shipping company to dump the treadmill in front of Amazon's headquarters. Otherwise, I'm fresh out of ideas. Any suggestions for Vu, Consumerist hive mind?
http://www.biofusiondesign.com/archive/have-you-ever-tried-to-get-a-refund-from-amazoncom [Biofusion Design]
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